Refund Policy

You are entitled to a 100% refund of the fees paid for the CA-Vetted plan in the following situations:

• We are unable to take up your matter — for example, the notice falls outside the scope of practice we currently support, an empanelled CA has a conflict of interest and no alternate CA is available, or essential information that only we can obtain is unavailable.
• We fail to deliver within the committed timeline for reasons within our control and you have not received the CA-vetted reply by the deadline shown on your dashboard.
• Duplicate payment — Razorpay or our system has charged you more than once for the same notice. The duplicate amount is refunded in full.
• Cancellation before CA assignment — you ask to cancel before an empanelled CA has been assigned to your matter and started work. Once a CA has been assigned and has begun substantive review, this option is no longer available.

The following situations are not refund scenarios:

• Dissatisfaction with a drafted reply. Every CA-Vetted plan includes revisions of the draft, where reasonably required, before the reply is finalised. If you want changes to the draft, the assigned CA will rework it based on your feedback. This is the appropriate remedy and is not a refund scenario.
• Unfavourable outcome from the tax authority. Whether your reply is accepted by the income tax authority, and the order that is ultimately passed, depends on the underlying facts and the assessing officer. We do not guarantee any specific outcome and a non-favourable outcome alone is not grounds for a refund.
• User-side document delays. If the assigned CA has begun work and we are waiting on documents that only you can provide, the matter cannot be refunded for delay caused by such waiting period.
• Misuse or false information. If you have uploaded a notice not addressed to you, supplied false information, or breached the Terms of Use, no refund will be issued.
• Self-Serve outputs. The Self-Serve plan is free and is provided "as-is". No refund is payable in connection with it.

To request a refund, write to contact@noticemitra.in from the email address registered on your account, with the following information:

• Your registered email and account name
• The Razorpay Order ID and / or Payment ID (visible on your dashboard and on the payment receipt)
• The notice for which the refund is sought
• A short note explaining the reason for the refund request

Once approved, refunds are credited back to the original mode of payment within 7 to 10 working days. The exact time taken to reflect in your account depends on your bank and the payment instrument used. We will share the refund acknowledgement (the Razorpay refund reference) by email.

Notice Mitra is currently not GST-registered (turnover below the GST registration threshold). Fees are not subject to GST and a payment receipt is issued in place of a GST tax invoice. Refunds are accordingly issued of the gross amount you paid. Once Notice Mitra crosses the GST registration threshold and obtains a GSTIN, this policy will be updated and refunds against issued tax invoices will be handled in accordance with the Goods and Services Tax Act, 2017 (credit notes etc.).

If you are not satisfied with the outcome of your refund request, please escalate to our Grievance Officer (see the Privacy Policy for contact details). Any dispute that cannot be resolved is subject to the dispute-resolution provisions in our Terms of Use, including the exclusive jurisdiction of the courts at Jaipur, Rajasthan.

For any refund-related question, write to contact@noticemitra.in.